Frequently Asked Questions
You asked, we answered...
You can book your appointment online at your convenience or contact us by phone or text. Our team is always happy to help you find the right service and appointment timing for your needs.
Yes, we welcome walk-ins Tuesday–Sunday from 10:00am–5:00pm, based on stylist availability. To avoid waiting or disappointment, we recommend booking ahead whenever possible.
Booking timelines vary depending on the stylist and the demand for their time. Popular stylists and peak times tend to fill quickly. We strongly encourage guests to pre-book their next appointment before leaving the salon to secure their preferred date and time.
Yes. Online booking is available for haircuts, blowouts, and treatment services.
For all colour services, we ask that you book directly with our team by calling or texting (604) 876-3342 so we can ensure proper timing, customization, and preparation for your service.
Deposits are required for new colour guests and for guests with a history of no-shows or last-minute cancellations. Deposits help secure your appointment time and are applied toward your service on the day of your visit.
Absolutely. You’re welcome to request a specific stylist when booking your appointment. If you’re unsure who to book with, our team is happy to recommend a stylist based on your hair goals, preferences, and availability.
If you arrive late, we will do our best to accommodate you; however, we cannot guarantee that the full service can be completed. In some cases, your appointment may need to be adjusted or rescheduled to avoid impacting the next guest. We appreciate your understanding and recommend arriving on time to enjoy the full experience.
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Clean, dry hair is best for most services unless we’ve advised otherwise. This allows us to accurately assess your hair and achieve the most consistent results. That said, light product or next-day hair is completely fine. If you’re ever unsure, feel free to ask when booking—we’re happy to guide you.
Absolutely—we encourage it. Inspiration photos help us understand the look, tone, and overall vibe you’re drawn to. During your consultation, your stylist will discuss what’s achievable for your hair type, history, and maintenance preferences, and tailor the look so it suits you beautifully rather than simply copying an image.
To maintain a calm, relaxing environment for all guests, we ask that you attend your appointment solo whenever possible. Children and additional guests can be disruptive in a working salon environment and may impact safety and the overall experience. We truly appreciate your understanding and help in preserving a peaceful space for everyone.
Yes, we offer a complimentary adjustment with the same stylist. Charges will apply for change of mind.
Your hair’s health is always our top priority. Every colour service begins with a thoughtful consultation and hair assessment so we can choose the safest, most effective approach for your hair type and goals. We use advanced professional colour systems and bond-building technology to maintain strength, shine, and elasticity. Our stylists work intentionally—never rushing, never over-processing—and will always recommend treatments or adjustments to ensure your hair stays healthy during and after your service.
We believe exceptional hair starts with genuine care. Our salon is relationship-driven, not volume-driven. We focus on quality over quantity, taking the time to truly understand each guest’s lifestyle, preferences, and long-term hair goals. From our calm, welcoming atmosphere to our commitment to premium products, advanced education, and honest guidance, every detail is designed to deliver consistent, elevated results you can trust.
No two guests—and no two heads of hair—are the same. We customize every service through in-depth consultations that consider your hair history, maintenance preferences, lifestyle, and desired outcome. Whether that means adjusting colour placement, formulation, timing, or recommending a phased approach to achieve your goals safely, your service is tailored specifically for you. We believe customization is the difference between “good hair” and hair that truly suits you.
Our team is deeply committed to continuous learning. Stylists regularly participate in advanced education through professional colour academies, brand-led training, workshops, and industry seminars. This ongoing education ensures we stay current with the latest techniques, trends, and innovations in hair health, colour, and styling—so you receive modern, expertly executed services every time you visit.
Yes, we offer gift cards that can be purchased in-salon. They make a thoughtful gift for any occasion.
Gratuities are not included in service pricing and are always appreciated but never expected.
Yes. We offer a blowdry package—buy 4, get 1 free—perfect for guests who enjoy regular styling and maintenance.
Hair Services FAQs
Appointment length varies depending on the service, your hair length, density, and the level of customization required. Your stylist will provide an estimated timeframe during your consultation so you can plan your day accordingly.
This depends on your colour service, hair growth, and personal preferences. On average, guests refresh their colour every 6–12 weeks. Your stylist will recommend a maintenance schedule that suits your look and lifestyle.
Yes. We offer both grey blending and full grey coverage services, customized to your desired level of coverage and maintenance. Whether you prefer soft, natural blending or complete coverage, we tailor the approach to suit you.
Yes. We offer professional scalp solutions designed to support thinning hair, including revitalizing scalp ampoules, targeted shampoos, and lotions for ongoing home care. Your stylist can recommend the best option based on your scalp and hair needs.
Yes. We offer La Biosthétique anti-dandruff and scalp care treatments, available both as in-salon services and professional home care products to maintain scalp health between visits.
Using professional, colour-safe products at home is key. We recommend sulfate-free shampoos, proper conditioning, and minimizing heat exposure. Your stylist will provide personalized product and care recommendations to help extend the life and vibrancy of your colour.
Absolutely. We take a holistic approach to scalp and hair health and offer customized recommendations for concerns such as dryness, sensitivity, dandruff, and thinning hair. A consultation allows us to assess your needs and suggest the most effective treatment and home care plan.
Yes. There is ample metered street parking, as well as parking lots available off 8th Avenue. After 3:30pm on weekdays and all day on weekends, guests may also park in the private lot located under the salon.
Yes. Our salon is wheelchair accessible and located on the main floor.
Yes. We offer Wi-Fi and workstation space, making it easy to catch up on work while your colour processes or during longer services.